CLIENT SUPPORT TICKET

Need some support with a maintenance request, site addition or consulting? We're here to help!

If you need help troubleshooting or need some assistance with your website, please submit a support ticket below.

Please note our customer support hours:

Monday 3:30-5:00pm || Wednesday 10am-12:30pm || Thursday 10:00am -4pm

All support tickets not covered under a site maintenance plan will be billed at $150/hour during regular office hours. Emergencies required outside of office hours whose warranty period has expired will be billed at $200/hour. Prior to beginning work we will send an email with an estimate of work and your support window. Please note if your site is outside of your 30 day post-launch warranty period you may be subject to additional fees for any support provided.

Name

First Name

Last Name

Email Address

Website

http://

Platform Issue Pertains To

Type of Issue

Installation Issue

I think I broke something

Something isn't working correctly

I need help adding or updating content on my site

Other/I'm not sure

More Details on your issue

Level of Issue

Critical/Emergency - I'm freaking out, HELP

High Priority - I need this taken care of as soon as possible

Priority - This can be taken care of within the normal support window

No Biggie - I just have a quick question

CLIENT SUPPORT TICKET

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