CUSTOMER SUPPORT TICKET

Need some support with a maintenance request, site addition or consulting? We're here to help!

If you need help troubleshooting or assistance with your website, please submit a support ticket below.

Please note our customer support hours:

Monday 3:30-5:00pm || Wednesday 10am-12:00pm || Thursday 10:00am-4pm

All support tickets not covered under a site maintenance plan will be billed at $165/hour during regular office hours. Emergencies required outside of office hours whose warranty period has expired will be billed at $200/hour. Before beginning work, we will email an estimate of work and your support window. Please note if your site is outside of your 30-day post-launch warranty period, you may be subject to additional fees for any support provided if you are not covered under an ongoing website maintenance plan.

Name

First Name

Last Name

Email Address

Website

http://

Platform Issue Pertains To

Type of Issue

Installation Issue

I think I broke something

Something isn't working correctly

I need help adding or updating content on my site

Other/I'm not sure

More Details on your issue

Level of Issue

Critical/Emergency - I'm freaking out, HELP

High Priority - I need this taken care of as soon as possible

Priority - This can be taken care of within the normal support window

No Biggie - I just have a quick question

CUSTOMER SUPPORT TICKET

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